Satellite TV4RV Support
and Information
 Setting up a satellite dish for
the first time can be a bit intimidating for the novice. It can be made much easier by
becoming familiar with the different components you will be using and learning how they
are used in your satellite TV system.
We have created a "Basic Tutorial for Beginners"
which might prove helpful in answering your questions. We have also listed some "Frequently Asked Questions" (FAQ).
If you still can't find the answer to your question, send an email to our support department, and we will be glad to
assist you.
REPLACEMENT PARTS
STANDARD-DUTY TRIPOD
We keep a small quantity of replacement parts for the Standard-Duty Tripod in stock in the
event an accident should cause damage to the tripod. The in-stock replacement parts are
listed below, without shipping charges. If you require a replacement part, please send an email with your zip code and country, if other than U.S.,
and we will quote you the shipping costs to your area. If the part you need is not listed,
let us know and we will see if we can obtain that part.
CENTER MAST ASSEMBLY - $11.95 - The Center Mast Assembly consists of the top mast that the
dish is mounted onto, the leg connector with bubble level, and the lower mast with bottom
hook and handle.
LEG ASSEMBLY - $7.95 - The leg assembly consists of the upper connection fixture, three
telescoping sections with locking clips, bottom swivel foot and foam guard. CLICK HERE to download leg
replacement instructions. Adobe Reader required.
LEG STRUT $1.95 - The leg strut consists of the 5 5/8" long support that connects
each leg to the center mast.
Click here to contact us about a quote on replacement parts.
HEAVY-DUTY TRIPOD
We now carry a full line of replacement parts for the Heavy-Duty Tripod, ready for
immediate shipping. CLICK
HERE to download the parts list with pricing. Then EMAIL
US with the name and part number of the part(s) you need. Include your City, State
and Zip Code and your preferred method of shipping in the email and we will provide the
parts cost with shipping cost. If time is important you may also phone in your order at
541-244-0250, M-F, 9 am to 4 pm Pacific Time Zone.
FULL
30-DAY LIMITED WARRANTY
If, within thirty days of receiving this item, you find that it is not as described in the
listing or does not function, you may return it for a full refund of the purchase price,
less shipping, after notifying US of the problem by email at sales@tv4rv.com
The thirty day period begins upon receiving the item, as documented by the U.S.P.S.
Delivery Confirmation record. Loss or damage in shipping is not covered by this warranty.
Buyers are encouraged to purchase the optional shipping insurance.
NO OTHER WARRANTY IS OFFERED OR IMPLIED.
 
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